Intermittent bass from S5

[tomwright]

Thanks for the suggestion - worth a look but I've not heard of this in Australia - consumer laws here are less developed than the US and UK, which is party why we rely on suppliers and manufacturers to go 'above and beyond' with warranties etc.

I do wish Sonos would offer a similar level of service to all customers, and indeed I wonder if they're even aware of the service discrepancy between their US operation and their outsource solution here in Oz...

[ccrotty]

I am looking at possibly purchasing an S5 and decided to do some homework first .

A couple of questions:

Has this connection issue been acknowledged by Sonos? I saw a support member responding here for a while.
Does this affect the S3 as well as the S5?

Thanks,
Chris

[jishi]

I have 3 Play:5s and none of them has suffered from this defect. The oldest one is almost 2 years now.

I would not worry so much about it, I assume that the have revised their manufacturing process if it was a widespread problem.

[tomwright]

My take on this is that I don't think it's a batch issue, as I had both my units affected, which were manufactured nearly 2 years apart, and sold in different countries.

I would say that if you live in the US, the Sonos RMA and support system is probably good enough to help you get around the hardware problems they seem to have. But if you live in either Australia or Hong Kong (possibly other countries too, but I have no personal experience) I would certainly think twice as the support level is poor and expensive.

[SimonO]

Originally Posted by tomwright

My take on this is that I don't think it's a batch issue, as I had both my units affected, which were manufactured nearly 2 years apart, and sold in different countries.

I would say that if you live in the US, the Sonos RMA and support system is probably good enough to help you get around the hardware problems they seem to have. But if you live in either Australia or Hong Kong (possibly other countries too, but I have no personal experience) I would certainly think twice as the support level is poor and expensive.

Speak to SONOS US directly and tell them about the poor service you've received from your distributor. It's in their interest to resolve the problem to your satisfaction.

All companies have issues with products, it's how they deal with them that sets them apart. In the UK the service is excellent..

[tom.tuytschaever]

Hi,

I started experiencing the same issue about 6 months after purchase.
Just brought in my S5 at my retailer for repair, we'll see what the diagnosis will be.

Greets,
Tom

[hyc21]

Anyone know what is the warranty on the Sonos S5? Mine is 19 months old, and the bass was gone. Have been going in and out for a while, this morning just decided to die on me. Sounded very crappy without bass.

Thanks.

[ratty]

The warranty may depend on country and local consumer rights. Contact Sonos Support.

[tom.tuytschaever]

Hi All,

Just picked up my brand new S5.
Didn't get an explanation what exactly was wrong, but Sonos replaced it (within warranty)

Greets,
Tom

Originally Posted by tom.tuytschaever

Hi,

I started experiencing the same issue about 6 months after purchase.
Just brought in my S5 at my retailer for repair, we'll see what the diagnosis will be.

Greets,
Tom

[sam3k]

My Sonos S5 is just under 2 years old now and has just developed this fault, has anyone had any luck getting Sonos to repair it without charge?

I've just spoken to someone on the support line and they made me factory reset it and informed me that the warranty is only 1 year. We'll see if the reset does anything or not.

I'm in the UK so I can use the Sale of Goods Act to pursue the retailer if the problem reoccurs, but it would make things a lot easier for me if I could just get Sonos to repair it.