Cannot connect ipod or iphone to Sonos network as controller

[mkasper00]

Hi,

I just got my sonos in the mail and set it up. My system includes a zp90, zp120 and the speakers. I have each of my zone players set up and working, but I can't connect either my ipod touch or my iphone as controller. They simply don't find the zoneplayers when I try to set them up. I'm very frustrated since now I have no controller!

I have tried all the troubleshooting suggestions I can find in the help and none of them have worked. I've turned all combinations of routers and zoneplayers off and on again and nothing is working.

[buzz]

mkasper00,

First post! Welcome to the forums.

Have you tried to use a SONOS desktop controller? A both PC and Mac versions are on the CD.

Can your iTouch display Internet content?

[Majik]

Do you have a wifi router or access point?

Cheers,

Keith

[Chuckles]

To expand on Majik's question above...

An iPhone or iPod touch will not talk directly to a Sonos Zoneplayer wirelessly - it requires a wireless access point on your home network (either built into your router or a separate device) - the iPhone talks via this, over your home network to the Zoneplayer which has the wired connection to your router (using standard WiFi and TCP/IP protocols). From there it can control all the Zoneplayers as per normal.

This differs from the dedicated hardware Sonos controllers (CR-100, and forthcoming CR-200), which can communicate directly with the Zoneplayers over their wireless interface (using the proprietary Sonosnet - something the iPhone doesn't understand).

This detail is noted, though not very prominently, in the "Features" section of the web page for the iPhone controller, where it says "The iPhone and iPod touch connect to your Sonos system through your home WiFi network."

[mkasper00]

Thanks buzz, majik and chuckles!

Originally Posted by buzz

Have you tried to use a SONOS desktop controller? A both PC and Mac versions are on the CD.

Hi, yes I have used the sonos desktop controller and it works to play music across both zoneplayers.

Originally Posted by buzz

Can your iTouch display Internet content?

One or two more things to note. From the troubleshooting part of the associated help doc, I have verified it is not a DHCP problem. I have also turned off my windows firewall as well as tried to plug my computer directly into the zp120. None of these things worked.



Yes it can. I can surf the internet and see that I am connected the my wifi network (not another nearby hotspot)

Originally Posted by Majik

Do you have a wifi router or access point?

Keith

Yes, I have a netgear router that is connected to my zp120. My zp90 is in my bedroom. Both play music.

[mkasper00]

a few more additions

1) I verified that I do not have a DHCP problem

2) I have turned off my windows firewall

3) I have tried to plug my computer directly into my zp120

none of these things solved the problem.

[Majik]

Originally Posted by mkasper00

2) I have turned off my windows firewall

3) I have tried to plug my computer directly into my zp120

These two shouldn't matter as the communication is between your iPhone/iTouch and the Zoneplayer.

It might be an idea to call Sonos support on this one.

Cheers,

Keith

[mkasper00]

Originally Posted by Majik

These two shouldn't matter as the communication is between your iPhone/iTouch and the Zoneplayer.

It might be an idea to call Sonos support on this one.

It sounds like this contradicts what Charles said above, no?

I will call customer support.
Thanks Keith

[ratty]

Just a thought, but the Netgear router doesn't have options which filter traffic between wifi and wired does it? Apart from the iTouch obviously needing to see the ZonePlayers' IP addresses, AFAIK it will also want to be able to set up a multicast group.

[mkasper00]

AH HAH!!

ratty, i dunno if it was what you were suggesting, but started down that path and realized i'd forgotten my netgear pwsd. i factor reset my router and presto! it worked!

much happier now, thanks.