Sonos Play 3 not connecting

[Gvine]

Hi,

I have just bought a new Sonos Play 3 - it's connected via an Ethernet to the router (Netgear DGN1000). It was all working fine initially.

Now when I try to connect the Sonos system it cannot be found by my computer. I have rebooted and disconnected the Sonos several times. Even though it is connected to the internet router via the Ethernet cable it doesn't seem to be registering. I have also tried re-setting to factory settings and it is still not connecting.

Any ideas??

Thanks

[ratty]

Welcome to the forums.

Whilst one can't rule out a hardware failure, start off by ensuring that you don't have a duplicated IP address spoiling the party.

Power everything on your network off and then restart in order:

- router
- Play:3
- wired computers and other wired devices
- WiFi connected devices

Wait for each device to reboot fully before moving to the next.

What Sonos controller are you using?

[Gvine]

Thanks for your help.

This worked for the first computer that connected back on to the network but the others still have the same problem - is it possible to have multiple computers connected to the Sonos?

We are using the desktop controller.

[ratty]

You can have up to 32 Sonos controllers.

Are the computers for which you have problems wireless?